1. Detailed description of goods and/or services

Hand Job Body Surf Boards PTY LTD is a business in the Sports & Recreation industry that manufactures and supplies body surfing boards and accessories.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 3 days and delivery confirmed by way DHL or Local courier tracking number. Freight costs are estimated on single unit delivery. Multiple unit deliveries will be quoted for and an updated invoice with quoted freight charges will emailed to client within 5 days of enquiry.

3. Export

All goods are sent internationally on a F.O.B basis to purchaser, and does not include any tax, customs charges or duties. These are for the purchasers account.

4. Return and Refunds policy

The provision of goods and services by Hand Job Body Surf Boards PTY LTD is subject to availability. In cases of unavailability, Hand Job Body Surf Boards PTY LTD will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee. Damaged goods on delivery will not be for the sellers account but will be investigated with the freight company responsible. Manufacturing defects will be exchanged. Seller is requested to email pictures of the defects, and keep all packaging intact in case of returns, alternatively a refund may be applicable. Accessed on an individual basis.

5. Customer Privacy policy

Hand Job Body Surf Boards PTY LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted

Payment may be made via Visa, MasterCard, or by bank transfer into the Hand Job Body Surf Boards PTY LTD bank account, the details of which will be provided on request.

7. Card acquiring and security

Card transactions will be acquired for Hand Job Body Surf Boards PTY LTD via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Hand Job Body Surf Boards PTY LTD separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Hand Job Body Surf Boards PTY LTD takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Hand Job Body Surf Boards PTY LTD chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 43 Aberfeldy Road Norfolk Park Cape Town 7945 .

12. Variation

Hand Job Body Surf Boards PTY LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Hand Job Body Surf Boards PTY LTD, based in South Africa with registration number 6905265156087 and J P Knight(Director).

14. Your Company contact details

Company Physical Address: 43 Aberfeldy Road Norfolk Park Cape Town 7945
Email: info@handjobbodysurfboards.co.za

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